Surgent focuses on providing its customers services in three areas:

Outbound Notification: 

Surgent’s proprietary SlingShotTM Outbound Notification Platform (powered by Nuance) provides customers access to a carrier-grade, configurable, multi-channel notification platform in a hosted environment with simple integration options at a reasonable cost.

IVR Hosting: 

Surgent provides access to one of the most secure and redundant colocation facilities available with one of the largest IP backbones available and TDM/SIP connectivity optimized for high capacity in-bound/outbound voice service.  Combine this robust infrastructure, with best-of-breed system monitoring, and deeply experienced and reactive technical support, and you’ve got the stress-free environment you’ve been looking for to confidently deploy your critical voice applications.    

Professional Services: 

Surgent takes a truly consultative approach with customers and uses an efficient Agile process to deliver robust and dependable solutions on-time and on-budget.  Each engagement is closely managed by a dedicated, senior project manager to facilitate open communication along the way and ensure your expectations are met.