About Surgent Networks
Surgent Networks LLC was formed in 2011 by Newfound Communications, Inc., a leading provider of call recording, interactive voice response (IVR), and dialing solutions for the telecom industry. Today, Surgent helps SMB to enterprise-level organizations in technology, government, healthcare, education, utilities, insurance and other sectors create engaging outbound communications throughout the customer lifecycle to enhance the customer experience (CX), improve customer or patient satisfaction, and increase customer retention rates.
Customer Communications Consulting & Custom Development Services
Surgent provides professional services in two areas: outbound communications consulting and custom development services. Whether you’re looking to align your Marketing and Customer Support teams’ communications to increase renewal rates or need a hosted outbound messaging solution or a custom-designed contact center workflow, Surgent’s experienced team is here to help. We take a truly consultative approach and each engagement is closely managed by a dedicated senior project manager to ensure that we deliver on time, on budget, and that your expectations are met 100%.
Outbound Notification Platform
Surgent’s proprietary SlingShot Outbound Notification Platform (powered by Nuance) provides you with access to a carrier-grade, configurable, multi-channel notification platform in a hosted environment with simple integration options at a reasonable cost. We use SlingShot to deliver millions of phone, SMS, and email messages for our clients every day.
Surgent provides access to one of the most secure and redundant colocation facilities available with one of the largest available IP backbones and TDM/SIP connectivity optimized for high- capacity inbound/outbound voice service. Combine this robust infrastructure with best-of-breed system monitoring and highly experienced and responsive technical support and you’ve got the stress-free environment you’ve been looking for to confidently deploy your critical voice applications. Learn more in our guide to choosing a voice application host.
Our Principles and Commitment to Clients
Surgent Networks’ mission is to deliver professional services and a suite of turnkey applications that help SMB to enterprise-size organizations address critical communications needs at a competitive price. We strive to deliver high-quality, reliable software services that seamlessly integrate with our clients’ processes and workflows, while providing responsive support to help maintain the service cost-effectively. Our goal is 100% satisfaction.