Meeting Your Unique Needs

In today’s connected world of smartphones, tablet P.C.s, and mobile Internet,  it has never been more important for businesses, municipalities and healthcare providers to engage with their target audiences through multiple channels.  In order to deliver a successful solution, it’s no longer enough to choose the right platform, but one must also choose the right team to tailor the solution to your unique needs.  At Surgent Networks, we leverage the best mobile, telephony, voice and Web resources from around the globe to make current generation software technologies, tools and methodologies work for your unique needs…all at a competitive price.

We Specialize In:

  • Custom IVR Development
  • Messaging & Outreach
  • Mobile Application Integration
  • CTI & Call Center Integration

Our team takes a consultative approach using an efficient Agile process to deliver robust and dependable software on-time and on-budget.

Recent Projects:

government

Government: Payment Processing Solution

Major government service provider sought efficient credit card payment processing solution via phone or internet for payment of fees, fines, bills, tickets and cash bail. Surgent developed in-bound IVR including call validation, transfer to call center agents including screen-pops, whole call recording, and integration with a payment processing gateway.

Applications, infrastructure and storage managed and maintained within Surgent’s hosted platform.

healthcare

Healthcare: Messaging Solution

Large healthcare aggregator sought high-volume outbound voice messaging solution with whole call recording for customer outreach and appointment reminders nation-wide. Surgent customized its SlingShot solution to the customer’s workflow and business processes, enabling customer’s technical operations staff to effectively manage the queuing, delivery and reporting of millions of notifications per month.

Applications, infrastructure and storage managed and maintained within Surgent’s hosted platform.

corporate

Enterprise: Voice Verification Solution

Online defensive driving course service provider sought secure solution to verify the identity of individuals taking the course prior to issuing website login credentials. Surgent integrated customer’s VXML application with Nuance’s Verifier software to ensure speaker voice verification.

Applications, infrastructure and storage managed and maintained within Surgent’s hosted platform.