Features

Key Features of SlingShot Outbound Notification:

Industry-leading Answering Machine Detection (AMD) for targeted messaging and improved notification delivery success rates.
Configurable to fit each organization’s unique business rules.
Easy integration, facilitated by SlingShot’s robust Web Services API.
Time zones, call retry attempts, and channel preferences (voice, text, e-mail) customizable by campaign.
Detailed reporting of notification status by type (voice, text, e-mail). Monitor campaigns in real-time and look up notification detail via SlingShot’s Web Dashboard.

Industry-leading ticketing system with voice, e-mail, and web submission.

Key Features of Hosted IVR:

Deep technical expertise in VoiceXML, CCXML, SIP/VoIP and Web technologies.
Fully redundant, uninterruptible power supply.
Fully redundant network connectivity.
24×7 system monitoring.
24×7 professional physical security, with individually registered multi-zone swipe cad access, video monitoring, and state-of-the-art Inergen fire suppression.
24×7 access to experienced technical staff.

Featured project:

Scope: Web, Mobile and IVR Solution

Summary: Start-up consumer media & advertising company, Press4, needed a CMS-integrated IVR and mobile application to service radio-based advertising campaigns throughout the country.

“We spent considerable time searching for a technology partner that combined unique expertise in voice, telephony, and mobile development. We were fortunate to have found Surgent Networks. With their considerable talents and flexibility, Surgent helped Press4 bring to market a new, very ambitious product. Adept at solving complex technology problems, Surgent has played a crucial role in our company's growing success.”

- Charles Hamilton, COO, Press4