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WILMINGTON, MASS. (Feb. 14, 2017) – Surgent Networks LLC, a leading provider of outbound notification delivery services and interactive voice response (IVR) technology, today announced the [...]

The patient experience is everything. Evidence shows that when patients are satisfied with their hospital experience they will return for more. Patient experiences influence the hospital’s [...]

Originally used for emergency notification systems, mass notification systems for healthcare are rapidly expanding in form and function. In fact, mass communications are now commonplace in most [...]

Effective marketing often involves creating a conversation with the prospect or customer. Interactive messaging allows you to communicate with customers in a variety of ways and through different [...]

SMS marketing, also called text message marketing, is a highly effective method of engaging with customers. However, it is important to remember that there are some pitfalls to avoid when setting [...]

Bulk messaging for customer outreach is accomplished by disseminating large quantities of SMS or short message service to a phone, web, or mobile device. These text messages are delivered by [...]

Mass notification is a type of interactive communication of emergency messages.  Emergency alerts are used with siren warnings, mass text messaging, and reverse 911 dialing. Mass notification can [...]

Enterprise level outbound messaging is frequently used for various lead generation projects. These leads are developed for lead tracking and lead scoring. Certain interactive voice response [...]

Customer Outreach and Managing Enterprise Level Customer Outreach Customer outreach in today’s technology market involves certain new mobile technologies and technologies that were not [...]